Privacy Policy

Who we are

Shopchat (“the App”) is operated by Futurebits. It is an AI shopping assistant that merchants install on Shopify stores. This policy explains what data we process when you install or use Shopchat, and what shoppers may share in chat.

Contact: studio@futurebits.tech. Product site: https://shopchat.futurebits.tech.

Shopify data we access

When a merchant installs Shopchat, the App requests Shopify catalog scopes so it can read and write product catalog data used by the storefront chat. Specifically: read_products, write_products, read_product_listings, write_product_listings, read_product_feeds, and write_product_feeds. In plain terms, that means Shopchat can access and update products, product listings, and product feeds for the installing store.

We use that access to:

• Sync product catalog data (titles, descriptions, handles, images, prices, listings, feeds, and related metadata) into the merchant’s Shopchat workspace
• Power product recommendations and retrieval-augmented answers in the storefront chat
• Keep catalog content reasonably up to date via Shopify APIs and webhooks when products, listings, or feeds change
• Write back catalog updates when the App needs to maintain product, listing, or feed data that supports those chat features

We do not request customer, order, or payment scopes. Shopchat is not a payment processor and does not store Shopify payment credentials.

Merchant account and configuration data

We store merchant-side data needed to run the App, including:

• Shop domain and install status
• OAuth access token for the granted Shopify scopes (stored securely server-side for API calls on the merchant’s behalf)
• Agent settings (greeting, tone, branding, industry template, handoff keywords)
• Knowledge-base content the merchant uploads (FAQs, policies)
• Conversation transcripts and inbox state for that shop

Shopper chat and handoff contact details

Shoppers may message the storefront chat widget. Messages are stored so the merchant can review conversations and so the AI can answer with context.

When a shopper requests a human (“handoff”), Shopchat may ask for and store contact details the shopper chooses to provide — typically name, email address, and optionally a phone number — plus a short handoff summary for the merchant inbox. That information is personal data. It is shown to the merchant so their team can follow up. We process it to operate the handoff feature, not to sell it or use it for unrelated advertising.

How we use data

We use the data above to:

• Provide AI chat, product recommendations, and merchant admin tools
• Route conversations to human handoff when requested
• Maintain and improve reliability and security of the service
• Comply with Shopify mandatory webhooks and applicable law

AI replies may be generated using third-party model providers (for example OpenAI). Conversation content needed to generate a reply may be sent to that provider under our service configuration. Do not treat the chat as a place to submit sensitive government IDs, payment card numbers, or other highly sensitive data.

Sharing

We do not sell personal data. We share data only as needed to run Shopchat: with infrastructure and AI providers that process data on our instructions, with the installing merchant (for their own store’s chats and handoffs), and when required by law or to protect the service.

Retention and deletion

We retain shop data while the App remains installed and as needed for ongoing service. After uninstall, Shopify may send mandatory privacy webhooks. In particular:

• shop/redact — we delete the shop record and associated App data for that store (including products, knowledge, and conversations held for that shop)
• customers/redact — when Shopify asks us to erase a customer, we clear matching handoff contact fields and related handoff summary data for that customer’s conversations
• customers/data_request — we acknowledge Shopify customer data requests; merchants can also review handoff contact details already available in their Shopchat inbox

Merchants who want help deleting residual App data can contact us at the email above.

Security

We use industry-standard hosting practices (HTTPS in production, access controls on the application server and database). No method of transmission or storage is perfectly secure; if you believe there has been a security issue involving Shopchat, please email us promptly.

International users and GDPR

Shopchat is offered to Shopify merchants, including those serving customers in the EEA/UK. We process personal data to provide the App under the merchant’s instructions and to meet Shopify’s mandatory GDPR webhook requirements described above. Merchants are typically the controller of shopper conversations on their storefront; Futurebits processes that data to provide the App.

Depending on your location, you may have rights to access, correct, or delete personal data we hold, or to object to certain processing. Contact studio@futurebits.tech. Shoppers should also contact the merchant whose store they chatted with, since the merchant manages that storefront relationship.

Children

Shopchat is not directed at children and is intended for merchant use on commercial storefronts. We do not knowingly collect personal data from children.

Changes

We may update this Privacy Policy as the product evolves. The “Last updated” date at the top will change when we do. Continued use of Shopchat after an update means the revised policy applies to that use.

Contact

Futurebits — Shopchat privacy inquiries
Email: studio@futurebits.tech
Web: https://shopchat.futurebits.tech